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Contact Center Solutions
Contact Center Solutions Software Market Share
Number of Technologies
175
The global market size of the Contact Center Solutions industry is 120,505 companies, and there are 114 companies producing Contact Center Solutions technologies.
Datanyze helps you reach more than 23,879 contacts that are using Contact Center Solutions , including Amazon.com Apple Cigna
Top Contact Center Solutions Technologies
Zendesk Talk has the top spot for best Contact Center Solutions by market share. Followed by Salesforce Service Cloud and Five9
1
Zendesk Talk
2
Salesforce Service Cloud
3
Five9
4
Cisco Unified Contact Center Express
5
Avaya Call Management System
Top Technologies
What is contact center solutions software?
Contact Center Solutions include software designed to run a contact/call center. This includes automatic call distributors, integrated voice response units, computer-telephony integration, and universal communications or universal queue management, integrating any of these multiple channels for a call/contact center.
These are the top industries using Contact Center Solutions Software and tools
Largest companies using contact center solutions software
Contact Center Solutions market share table
Ranking | Technology | Vendor | Companies Using | Market Share |
|---|---|---|---|---|
| 1 |  Zendesk Talk Zendesk Talk is cloud-based call center software. |  | 4,888 | 24.93% |
| 2 |  Salesforce Service Cloud Salesforce Service Cloud is a customer relationship management platform for customer service and support, based on the company's CRM product. |  | 2,312 | 11.79% |
| 3 |  Five9 Five9 is the leading provider of cloud contact center software. It drives a passion to transform contact centers into customer engagement centers of e... More |  | 1,247 | 6.36% |
| 4 |  Cisco Unified Contact Center Express Cisco Unified Contact Center Express (Unified CCX) is a customer interaction management solution. |  | 1,239 | 6.32% |
| 5 |  Avaya Call Management System Avaya Call Management System is a database, administration, and reporting application to help businesses identify operational issues and take action t... More |  | 868 | 4.43% |
| 6 |  Oracle Service Cloud Oracle Service Cloud is a customer communications suite. It has knowledge management, contact center and field service management capabilities. |  | 660 | 3.37% |
| 7 |  Cisco Unified Contact Center Enterprise Cisco Unified Contact Center Enterprise is a contact center solution that delivers call routing, network-to-desktop Computer Telephony Integration (CT... More | | 595 | 3.04% |
| 8 | Genesys Customer Engagement Genesys Engage is the Genesys customer engagement platform for the enterprise |  | 525 | 2.68% |
| 9 |  Avaya Aura Contact Center Avaya Aura Contact Center is an all-in-one omnichannel contact center solution. | | 493 | 2.51% |
| 10 |  Aspect Aspect provides call center and customer engagement solutions. | 461 | 2.35% |
New Contact Center Solutions technologies
Similar Categories
Which tools and technologies are the most popular in the Contact Center Solutions category?
What are the largest companies that are using Contact Center Solutions tools?
'What are the top companies and technologies in the Contact Center Solutions field?
What are the newest tools and technologies in the Contact Center Solutions field?
What categories are similar to the Contact Center Solutions industry?
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