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Contact Center Solutions

Contact Center Solutions Software Market Share

Number of Technologies

175

The global market size of the Contact Center Solutions industry is 120,505 companies, and there are 114 companies producing Contact Center Solutions technologies.


Datanyze helps you reach more than 23,879 contacts that are using Contact Center Solutions , including Amazon.com Apple Cigna

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Top Contact Center Solutions Technologies

Zendesk Talk has the top spot for best Contact Center Solutions by market share. Followed by Salesforce Service Cloud and Five9

1

Zendesk Talk

2

Salesforce Service Cloud

3

Five9

4

Cisco Unified Contact Center Express

5

Avaya Call Management System

Top Technologies

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What is contact center solutions software?

Contact Center Solutions include software designed to run a contact/call center. This includes automatic call distributors, integrated voice response units, computer-telephony integration, and universal communications or universal queue management, integrating any of these multiple channels for a call/contact center.

These are the top industries using Contact Center Solutions Software and tools

Largest companies using contact center solutions software

Amazon.com

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Apple

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Cigna

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AT&T

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Chevron

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Contact Center Solutions market share table

Ranking

Technology

Vendor

Companies Using

Market Share

1
Zendesk's logo
Zendesk

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4,888
24.93%
2
Salesforce's logo
Salesforce

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2,312
11.79%
3
Five9's logo
Five9

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1,247
6.36%
4
Cisco's logo
Cisco

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1,239
6.32%
5
Avaya's logo
Avaya

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868
4.43%
6
Oracle's logo
Oracle

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660
3.37%
7
Cisco's logo
Cisco

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595
3.04%
8
Genesys's logo
Genesys

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525
2.68%
9
Avaya's logo
Avaya

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493
2.51%
10

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461
2.35%
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New Contact Center Solutions technologies

Similar Categories

Which tools and technologies are the most popular in the Contact Center Solutions category?

There are 175 tools and technologies available in the Contact Center Solutions category

What are the largest companies that are using Contact Center Solutions tools?

The largest companies using Contact Center Solutions tools are: Walmart, Amazon.com, NHS, Accenture, Volkswagen...See More

'What are the top companies and technologies in the Contact Center Solutions field?

The top companies and technologies in the Contact Center Solutions are: Amazon.com, Apple, Cigna, Zendesk Talk, Salesforce Service Cloud, Five9, AT&T, Chevron, Cisco Unified Contact Center Express, Avaya Call Management System, Oracle Service Cloud...See More

What are the newest tools and technologies in the Contact Center Solutions field?

The newest tools and technologies in the Contact Center Solutions arena are: UJET, Cloud Contact Center CCaaS, Aloware, Techsee, ReadyMode, Calltools, Clear nexus, Balto, Contact Center, Vonage Contact Center (formerly NewVoiceMedia)...See More

What categories are similar to the Contact Center Solutions industry?

Categories similar to the Contact Center Solutions industry are: Customer Communication Management, Customer Experience Management, Customer Feedback Management, Customer Self-Service, Help Desk, Live Chats, Other Customer Service Software...See More