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Contact Center Solutions

Contact Center Solutions Software Market Share

Number of Technologies

177

The global market size of the Contact Center Solutions industry is 125,007 companies, and there are 115 companies producing Contact Center Solutions technologies.


Datanyze helps you reach more than 23,573 contacts that are using Contact Center Solutions , including U.S. Department of Defense Walmart Amazon.com

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Top Contact Center Solutions Technologies

Zendesk Talk has the top spot for best Contact Center Solutions by market share. Followed by Contact Center and Salesforce Service Cloud

1

Zendesk Talk

2

Contact Center

3

Salesforce Service Cloud

4

Five9

5

Cisco Unified Contact Center Express

Top Technologies

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What is contact center solutions software?

Contact Center Solutions include software designed to run a contact/call center. This includes automatic call distributors, integrated voice response units, computer-telephony integration, and universal communications or universal queue management, integrating any of these multiple channels for a call/contact center.

These are the top industries using Contact Center Solutions Software and tools

Largest companies using contact center solutions software

Walmart

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Amazon.com

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Shell

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Apple

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Contact Center Solutions market share table

Ranking

Technology

Vendor

Companies Using

Market Share

1
Zendesk's logo
Zendesk

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6,435
25.09%
2

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2,809
10.95%
3
Salesforce's logo
Salesforce

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2,460
9.59%
4
Five9's logo
Five9

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1,660
6.47%
5
Cisco's logo
Cisco

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1,174
4.58%
6
Oracle's logo
Oracle

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958
3.73%
7
Avaya's logo
Avaya

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815
3.18%
8
Genesys's logo
Genesys

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682
2.66%
9
Cisco's logo
Cisco

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539
2.10%
10
Amazon.com's logo
Amazon.com

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524
2.04%
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New Contact Center Solutions technologies

Similar Categories

Which tools and technologies are the most popular in the Contact Center Solutions category?

There are 177 tools and technologies available in the Contact Center Solutions category

What are the largest companies that are using Contact Center Solutions tools?

The largest companies using Contact Center Solutions tools are: U.S. Department of Defense, Walmart, Amazon.com, NHS, Accenture...See More

'What are the top companies and technologies in the Contact Center Solutions field?

The top companies and technologies in the Contact Center Solutions are: U.S. Department of Defense, Walmart, Amazon.com, Zendesk Talk, Contact Center, Salesforce Service Cloud, Shell, Apple, Five9, Cisco Unified Contact Center Express, Oracle Service Cloud...See More

What are the newest tools and technologies in the Contact Center Solutions field?

The newest tools and technologies in the Contact Center Solutions arena are: Google CCAI, Zingtree, UJET, Cloud Contact Center CCaaS, Aloware, Techsee, ReadyMode, Calltools, Clear nexus, Balto...See More

What categories are similar to the Contact Center Solutions industry?

Categories similar to the Contact Center Solutions industry are: Customer Communication Management, Customer Experience Management, Customer Feedback Management, Customer Self-Service, Help Desk, Live Chats, Other Customer Service Software...See More