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Contact Center Solutions
Contact Center Solutions Software Market Share
Number of Technologies
198
The global market size of the Contact Center Solutions industry is 127,458 companies, and there are 144 companies producing Contact Center Solutions technologies.
Datanyze helps you reach more than 24,543 contacts that are using Contact Center Solutions , including Amazon Walmart Apple
Top Contact Center Solutions Technologies
Zendesk Talk has the top spot for best Contact Center Solutions by market share. Followed by 8x8 Contact Center and Salesforce Service Cloud
1
Zendesk Talk
2
8x8 Contact Center
3
Salesforce Service Cloud
4
Five9
5
CCaaS
Top Technologies
What is contact center solutions software?
Contact Center Solutions include software designed to run a contact/call center. This includes automatic call distributors, integrated voice response units, computer-telephony integration, and universal communications or universal queue management, integrating any of these multiple channels for a call/contact center.
These are the top industries using Contact Center Solutions Software and tools
Largest companies using contact center solutions software
Contact Center Solutions market share table
Ranking | Technology | Vendor | Companies Using | Market Share |
|---|---|---|---|---|
| 1 |  Zendesk Talk Zendesk Talk is a cloud-based call center software solution by Zendesk that enables support teams to manage inbound and outbound customer phone intera... More |  | 13,831 | 38.96% |
| 2 | 8x8 Contact Center 8x8 Contact Center is designed to enable any business to deliver a positive customer experience with a complete multi-channel solution and extensive c... More |  | 4,471 | 12.59% |
| 3 |  Salesforce Service Cloud Salesforce Service Cloud is a customer relationship management platform for customer service and support, based on the company's CRM product. |  | 2,388 | 6.73% |
| 4 |  Five9 Five9 is the leading provider of cloud contact center software. It drives a passion to transform contact centers into customer engagement centers of e... More |  | 1,580 | 4.45% |
| 5 | CCaaS Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider's softwar... More |  | 940 | 2.65% |
| 6 |  PureCloud Genesys PureCloud is a cloud contact center solution that connects to phone, email, chat and social through one tool for better customer and employee ... More | | 896 | 2.52% |
| 7 |  Cisco Unified Contact Center Express Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interac... More |  | 873 | 2.46% |
| 8 |  Amazon Connect Amazon Connect is a cloud-based self-service contact center service. It's easy to set up, scalable and elastic, and open (easy to integrate with other... More | 872 | 2.46% | |
| 9 |  Oracle Service Cloud Oracle Service Cloud is a customer communications suite. It has knowledge management, contact center and field service management capabilities. |  | 742 | 2.09% |
| 10 |  Avaya Call Management System Avaya Call Management System is a database, administration, and reporting application to help businesses identify operational issues and take action t... More |  | 715 | 2.01% |
See More
Similar Categories
Which tools and technologies are the most popular in the Contact Center Solutions category?
What are the largest companies that are using Contact Center Solutions tools?
'What are the top companies and technologies in the Contact Center Solutions field?
What are the newest tools and technologies in the Contact Center Solutions field?
What categories are similar to the Contact Center Solutions industry?
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