crystals

Find Contacts

Get 10 Free Leads on us

Use our Chrome Extension & instantly connect with prospects

Homepage  >  Market Share  > 

Contact Center Solutions

Contact Center Solutions Software Market Share

Number of Technologies

178

The global market size of the Contact Center Solutions industry is 46,276 companies, and there are 115 companies producing Contact Center Solutions technologies.


Datanyze helps you reach more than 27,855 contacts that are using Contact Center Solutions , including Walmart Amazon Apple

Find Contacts

Top Contact Center Solutions Technologies

Salesforce Service Cloud has the top spot for best Contact Center Solutions by market share. Followed by Zendesk Talk and Five9

1

Salesforce Service Cloud

2

Zendesk Talk

3

Five9

4

Cisco Unified Contact Center Express

5

PureCloud

Top Technologies

crystals

What is contact center solutions software?

Contact Center Solutions include software designed to run a contact/call center. This includes automatic call distributors, integrated voice response units, computer-telephony integration, and universal communications or universal queue management, integrating any of these multiple channels for a call/contact center.

These are the top industries using Contact Center Solutions Software and tools

Largest companies using contact center solutions software

Walmart

Find Contacts

Amazon

Find Contacts

Apple

Find Contacts

UnitedHealth Group

Find Contacts

CVS Health

Find Contacts

Contact Center Solutions market share table

Ranking

Technology

Vendor

Companies Using

Market Share

1
Salesforce's logo
Salesforce

Find Contacts

3,362
14.19%
2
Zendesk's logo
Zendesk

Find Contacts

2,497
10.54%
3
Five9's logo
Five9

Find Contacts

2,136
9.01%
4
Cisco's logo
Cisco

Find Contacts

1,306
5.51%
5
Genesys's logo
Genesys

Find Contacts

1,112
4.69%
6
Oracle's logo
Oracle

Find Contacts

1,060
4.47%
7
Avaya's logo
Avaya

Find Contacts

856
3.61%
8
Amazon's logo
Amazon

Find Contacts

842
3.55%
9
Genesys's logo
Genesys

Find Contacts

814
3.43%
10
Cisco's logo
Cisco

Find Contacts

641
2.70%
See More

Similar Categories

Which tools and technologies are the most popular in the Contact Center Solutions category?

There are 178 tools and technologies available in the Contact Center Solutions category

What are the largest companies that are using Contact Center Solutions tools?

The largest companies using Contact Center Solutions tools are: Walmart, Amazon, NHS, Accenture, Inspire Brands...See More

'What are the top companies and technologies in the Contact Center Solutions field?

The top companies and technologies in the Contact Center Solutions are: Walmart, Amazon, Apple, Salesforce Service Cloud, Zendesk Talk, Five9, UnitedHealth Group, CVS Health, Cisco Unified Contact Center Express, PureCloud, Oracle Service Cloud...See More

What are the newest tools and technologies in the Contact Center Solutions field?

The newest tools and technologies in the Contact Center Solutions arena are: Observe.ai, Google CCAI, Zingtree, UJET, Cloud Contact Center CCaaS, Aloware, Techsee, ReadyMode, Calltools, Clear nexus...See More

What categories are similar to the Contact Center Solutions industry?

Categories similar to the Contact Center Solutions industry are: Customer Communication Management, Customer Experience Management, Customer Feedback Management, Customer Self-Service, Help Desk, Live Chats, Other Customer Service Software...See More