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Genesys

Company Name

Genesys

Main Industry

Software, Customer Relationship Management (CRM) Software

Website

www.genesys.com

Contact Information

Headquarters

2001 Junipero Serra Blvd, Daly City, California, 94014, United States

(650) 466-1100

Houston, Texas Office

1225 N Loop W # 100, Houston, Texas, 77008, United States

Annapolis, Maryland Office

900 Bestgate Rd, Ste 210, Annapolis, Maryland, 21401, United States

(410) 224-7778

Genesys Profile and History

Genesys, headquartered in Daly City, California, and established in 1990, is a software company offering omnichannel customer experience and contact center solutions that allow organizations to provide personalization at scale, interact with empathy, and foster customer trust and loyalty.

Genesys

Genesys University

Genesys Telecommunications Laboratories , Inc.

Genesys Conferencing

Genesys inc

Revenue

$1.4 B

Employees

5,500

Founded

1990

Funding History

Genesys raised a total of $4.2 B in funding over 3 rounds.

Genesys Executive Team & Key Decision Makers

Name & TitleContact Info
Jim René
Jim René

Chief Legal Officer

❅❅❅❅@genesys.com

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Ml Maco
Ml Maco

Executive VP, Global Sales & Field Operations

❅❅❅❅@genesys.com

(703) ❅❅❅-❅❅❅❅

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Brian Swartz
Brian Swartz

Chief Financial Officer

❅❅❅❅@genesys.com

(602) ❅❅❅-❅❅❅❅

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Paul Ito Ritchie
Paul Ito Ritchie

President (Japan)

❅❅❅❅@genesys.com

+81 ❅❅-❅❅❅❅-❅❅❅❅

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Slava Zhakov
Slava Zhakov

Chief Technology Officer

❅❅❅❅@genesys.com

(415) ❅❅❅-❅❅❅❅

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Eva Majercsik
Eva Majercsik

Chief People Officer

❅❅❅❅@genesys.com

(650) ❅❅❅-❅❅❅❅

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Eva Majercsik
Eva Majercsik

Executive Vice President and Chief People Officer

❅❅❅❅@genesys.com

(914) ❅❅❅-❅❅❅❅

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Wesley Story
Wesley Story

Senior VP & Chief Information Officer

❅❅❅❅@genesys.com

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Christopher Munsell
Christopher Munsell

Director, Product Management

❅❅❅❅@genesys.com

(650) ❅❅❅-❅❅❅❅

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William Dummett
William Dummett

Chief Privacy Officer & Associate General Counsel

❅❅❅❅@genesys.com

(814) ❅❅❅-❅❅❅❅

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Yasser El-Haggan
Yasser El-Haggan

Senior VP, WW Solution Consulting & Field Chief Technology Officer

❅❅❅❅@genesys.com

(443) ❅❅❅-❅❅❅❅

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Jason Klavon
Jason Klavon

Deputy General Counsel & Vice President

❅❅❅❅@genesys.com

(317) ❅❅❅-❅❅❅❅

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John Hernandez
John Hernandez

Executive VP & General Manager (Multicloud Solutions)

❅❅❅❅@genesys.com

(408) ❅❅❅-❅❅❅❅

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Recently Updated Team Members

Name & TitleContact Info
Pravin Tajane

❅❅❅❅@inin.com

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Gezhang Zhu
Gezhang Zhu

Software Developer

❅❅❅❅@genesyslab.com

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Suvari Suvannarath
Suvari Suvannarath

Senior HR Sea Generalist

❅❅❅❅@genesyslab.com

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Vinicius Loeschner
Vinicius Loeschner

Administrative Assistant Of Rh

❅❅❅❅@inin.com

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Xiangchuan Wang
Xiangchuan Wang

Staff Software Engineer

❅❅❅❅@genesys.com

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Sravya Datla
Sravya Datla

Associate Software Engineer

❅❅❅❅@genesyslab.com

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Christopher Munsell
Christopher Munsell

Director, Product Management

❅❅❅❅@genesys.com

(650) ❅❅❅-❅❅❅❅

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Tyler Ramsland
Tyler Ramsland

Account Executive

❅❅❅❅@genesys.com

(704) ❅❅❅-❅❅❅❅

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Gabriel Furlan
Gabriel Furlan

LATAM Digital Campaigns Specialist

❅❅❅❅@genesys.com

+55 ❅❅ ❅❅❅❅❅-❅❅❅❅

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Leona Shea
Leona Shea

Government Senior Account Executive

❅❅❅❅@genesys.com

(202) ❅❅❅-❅❅❅❅

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Scott Myers
Scott Myers

Director, Customer Success

❅❅❅❅@genesys.com

(971) ❅❅❅-❅❅❅❅

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Carlee Montgomery
Carlee Montgomery

Commercial Senior Account Executive

❅❅❅❅@genesys.com

(317) ❅❅❅-❅❅❅❅

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Spencer Beasley
Spencer Beasley

Account Executive

❅❅❅❅@genesys.com

(317) ❅❅❅-❅❅❅❅

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Anthony Bennett
Anthony Bennett

Sales Development Representative

❅❅❅❅@genesys.com

(260) ❅❅❅-❅❅❅❅

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Top Genesys Integrations and Technologies

Here's a list of some of the top trending technologies and APIs used by Genesys.

Programming Languages

(34 Technologies)

Other Communication and Collaboration Software

(22 Technologies)

Operating Systems

(20 Technologies)

Frameworks and Libraries

(18 Technologies)

Databases

(17 Technologies)

Genesys Product Offerings

TechnologyWebsite UsingMarket Share
Genesys Outbound Voice

Genesys Outbound Voice

45

<0.01%

Genesys CTI

Genesys CTI

44

<0.01%

Genesys SMS

Genesys SMS

2

<0.01%

Genesys Customer Engagement

Genesys Customer Engagement

525

2.75%

PureCloud

PureCloud

420

2.20%

Largest Customers of Genesys Products

More than 10 companies reportedly use Genesys products in their tech and software stacks

Genesys Email Formats

ParameterSample EmailPercentage

Genesys Top Competitors

CompanyEmployeesRevenueTop technologies
Avaya

Avaya

8,266$2.9 B
RingCentral

RingCentral

2,363$902.9 M
Mitel

Mitel

3,800$1.3 B
PGI

PGI

2,250$472.6 M
Zendesk

Zendesk

3,570$816.4 M

Your Questions, Our Answers

Get Free Access to Genesys Contacts Info

What is Genesys revenue?

Genesys revenue is $1.4 B

How many employees does Genesys have?

Genesys has 5,500 employees

Where is Genesys headquarters located?

Genesys headquarters are located in 2001 Junipero Serra Blvd, Daly City, California, 94014, United States

What are Genesys’s primary industries?

Genesys’s main industries are: Customer Relationship Management (CRM) Software, Software, Content & Collaboration Software

What are Genesys’s key products?

Genesys’s key products are: Genesys Outbound Voice, Genesys CTI, Genesys SMSGenesys Customer Engagement, PureCloud...See More

What are some additional names or alternative spellings that users use while searching for Genesys?

Genesys appears in search results as Genesys, Genesys University, Genesys Telecommunications Laboratories , Inc.Genesys Conferencing, Genesys inc...See More