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Customer Self-Service

Customer Self-Service Software Market Share

Number of Technologies

61

The global market size of the Customer Self-Service industry is 138,097 companies, and there are 52 companies producing Customer Self-Service technologies.


Datanyze helps you reach more than 6,966 contacts that are using Customer Self-Service , including Walmart Amazon.com Apple

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Top Customer Self-Service Technologies

Directly has the top spot for best Customer Self-Service by market share. Followed by ManyChat and Zendesk Answer Bot

1

Directly

2

ManyChat

3

Zendesk Answer Bot

4

Cliengo

5

Landbot.io

Top Technologies

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What is customer self-service software?

Customer Self-Service software enables customers to service themselves and includes electronic records management systems, live chats and knowledge bases.

These are the top industries using Customer Self-Service Software and tools

Largest companies using customer self-service software

Walmart

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Amazon.com

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Apple

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ExxonMobil

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CVS Health

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Customer Self-Service market share table

Ranking

Technology

Vendor

Companies Using

Market Share

1
DiscoverLink's logo
DiscoverLink

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11,950
30.88%
2
ManyChat's logo
ManyChat

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9,820
25.37%
3
Zendesk's logo
Zendesk

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6,433
16.62%
4

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3,085
7.97%
5
Helloumi's logo
Helloumi

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1,767
4.57%
6
Pure Chat's logo
Pure Chat

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1,355
3.50%
7
KeyReply's logo
KeyReply

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512
1.32%
8
Ada's logo
Ada

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416
1.07%
9

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338
0.87%
10
Nuance's logo
Nuance

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225
0.58%
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Similar Categories

Which tools and technologies are the most popular in the Customer Self-Service category?

There are 61 tools and technologies available in the Customer Self-Service category

What are the largest companies that are using Customer Self-Service tools?

The largest companies using Customer Self-Service tools are: Walmart, Amazon.com, Accenture, United States Navy, FedEx...See More

'What are the top companies and technologies in the Customer Self-Service field?

The top companies and technologies in the Customer Self-Service are: Walmart, Amazon.com, Apple, Directly, ManyChat, Zendesk Answer Bot, ExxonMobil, CVS Health, Cliengo, Landbot.io, Artibot.ai...See More

What are the newest tools and technologies in the Customer Self-Service field?

The newest tools and technologies in the Customer Self-Service arena are: ServiceNow Virtual Agent, inSided Online Community Platform, Artibot.ai, Solvvy, ConciergeU, Solvemate, SAP Utility Customer E-Services (UCES), SAP Web Channel, Oracle PeopleSoft Manager Self-Service, Oracle InQuira...See More

What categories are similar to the Customer Self-Service industry?

Categories similar to the Customer Self-Service industry are: Contact Center Solutions, Customer Communication Management, Customer Experience Management, Customer Feedback Management, Help Desk, Live Chats, Other Customer Service Software...See More