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Genesys Interaction Analytics
Genesys Interaction Analytics is a cloud-based speech and text analytics solution that automatically analyzes customer interactions across multiple channels to extract actionable insights, identify trends, and improve customer experience through sentiment analysis, topic detection, and compliance monitoring.
Top Competitors | Websites | Market Share | Vendor |
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![]() | 1,229,086 | 91.40% | |
![]() | 32,985 | 2.45% | |
![]() | 13,544 | 1.01% | |
![]() | 9,709 | 0.72% | |
![]() | 6,227 | 0.46% | |
![]() | 4,094 | 0.30% | |
![]() | 3,509 | 0.26% | |
![]() | 2,903 | 0.22% | |
![]() | 2,444 | 0.18% | |
![]() | 2,383 | 0.18% | |