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help desk

Troubleshooting

I installed the Chrome Extension but don’t see it on my browser. What do I do?

Occasionally Chrome Extensions are hidden, depending on how many you’ve already installed on your computer.

If you do not see the Nyze avatar in your toolbar:

  • Click the 3 dots on the far right of the toolbar
  • Navigate to the “More Tools” dropdown
  • Select “Extensions” (you can also arrive on this page by heading to chrome://extensions/)
  • Make sure the switch next to the Datanyze Extension is colored blue and switched to the right

If this does not work, you can attempt to uninstall, then reinstall the Datanyze Google Chrome Extension.

Up Next: What happens if I forget my password?
  • Account & Registration

    • What do I receive in my 90-day free trial?
    • When I create an account, will my email address be shared or exposed?
    • Why can’t I sign up with a Gmail account?
    • What should I do if I haven’t received the email to verify my email address?
  • Billing & Subscriptions

    • What’s the difference between the plans?
    • How do I update my credit card information?
    • Can I cancel my plan? Can I upgrade my plan?
  • General

    • What is Datanyze?
    • What are credits and how are they used?
    • Which contact information does Datanyze offer?
    • Can I integrate Datanyze with my CRM?
    • Does Datanyze offer team accounts?
  • Getting Started

    • Downloading the Datanyze Google Chrome Extension
    • Using the Datanyze Chrome Extension to reveal contact information
    • Can I Save My Contacts to a List?
  • Troubleshooting

    • I installed the Chrome Extension but don’t see it on my browser. What do I do?
    • What happens if I forget my password?
    • What happens if my credit card expires?
    • The extension is showing “No Data Found” for a profile that I’m interested in. What does this mean?
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