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help desk

Billing & Subscriptions

How do I update my credit card information?

Users can update their payment information from the “Billing Info” section of their account. Just select “Change Payment Method” to update your information.

When will I be billed?

For monthly plans, a credit card is charged when a user purchases, and will then be charged every month on the renewal date. For example, if you purchase a paid plan on December 15, your account will automatically renew again and will be billed on January 15.

For yearly plans, a credit card is charged for the full amount when the user purchases. Users will receive all credits at the moment of purchase. Yearly plans are non-refundable.

Does my plan renew automatically?

Yes, plans automatically renew.

Up Next: Can I cancel my plan? Can I upgrade my plan?
  • Account & Registration

    • What do I receive in my 90-day free trial?
    • When I create an account, will my email address be shared or exposed?
    • Why can’t I sign up with a Gmail account?
    • What should I do if I haven’t received the email to verify my email address?
  • Billing & Subscriptions

    • What’s the difference between the plans?
    • How do I update my credit card information?
    • Can I cancel my plan? Can I upgrade my plan?
  • General

    • What is Datanyze?
    • What are credits and how are they used?
    • Which contact information does Datanyze offer?
    • Can I integrate Datanyze with my CRM?
    • Does Datanyze offer team accounts?
  • Getting Started

    • Downloading the Datanyze Google Chrome Extension
    • Using the Datanyze Chrome Extension to reveal contact information
    • Can I Save My Contacts to a List?
  • Troubleshooting

    • I installed the Chrome Extension but don’t see it on my browser. What do I do?
    • What happens if I forget my password?
    • What happens if my credit card expires?
    • The extension is showing “No Data Found” for a profile that I’m interested in. What does this mean?
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