Question 1

What is ServiceNow Customer Service Management (CSM) and what is used for?

Accepted Answer

Customer Service Management (CSM) · Improve service operations and engage customers with digital workflows

Question 2

Which software are similar or alternative to ServiceNow Customer Service Management (CSM)

Accepted Answer

Qualtrics is one of the most well-known alternatives to ServiceNow Customer Service Management (CSM)

Question 3

Who uses ServiceNow Customer Service Management (CSM)?

Accepted Answer

222 companies reportedly use ServiceNow Customer Service Management (CSM) in their tech stacks, including CVS Health, IBM, UnitedHealth Group