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Contact Center Solutions
Contact Center Solutions Software Market Share
Number of Technologies
178
The global market size of the Contact Center Solutions industry is 46,171 companies, and there are 115 companies producing Contact Center Solutions technologies.
Datanyze helps you reach more than 28,674 contacts that are using Contact Center Solutions , including Walmart Amazon Shell
Top Contact Center Solutions Technologies
Salesforce Service Cloud has the top spot for best Contact Center Solutions by market share. Followed by Zendesk Talk and Five9
1
Salesforce Service Cloud
2
Zendesk Talk
3
Five9
4
Cisco Unified Contact Center Express
5
PureCloud
Top Technologies
What is contact center solutions software?
Contact Center Solutions include software designed to run a contact/call center. This includes automatic call distributors, integrated voice response units, computer-telephony integration, and universal communications or universal queue management, integrating any of these multiple channels for a call/contact center.
These are the top industries using Contact Center Solutions Software and tools
Largest companies using contact center solutions software
Contact Center Solutions market share table
Ranking | Technology | Vendor | Companies Using | Market Share |
|---|---|---|---|---|
| 1 |  Salesforce Service Cloud Salesforce Service Cloud is a customer relationship management platform for customer service and support, based on the company's CRM product. |  | 3,326 | 14.12% |
| 2 |  Zendesk Talk Zendesk Talk is cloud-based call center software. |  | 2,496 | 10.60% |
| 3 |  Five9 Five9 is the leading provider of cloud contact center software. It drives a passion to transform contact centers into customer engagement centers of e... More |  | 2,128 | 9.03% |
| 4 |  Cisco Unified Contact Center Express Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interac... More |  | 1,303 | 5.53% |
| 5 |  PureCloud Genesys PureCloud is a cloud contact center solution that connects to phone, email, chat and social through one tool for better customer and employee ... More |  | 1,108 | 4.70% |
| 6 |  Oracle Service Cloud Oracle Service Cloud is a customer communications suite. It has knowledge management, contact center and field service management capabilities. |  | 1,052 | 4.47% |
| 7 |  Avaya Call Management System Avaya Call Management System is a database, administration, and reporting application to help businesses identify operational issues and take action t... More |  | 860 | 3.65% |
| 8 |  Amazon Connect Amazon Connect is a cloud-based self-service contact center service. It's easy to set up, scalable and elastic, and open (easy to integrate with other... More |  | 830 | 3.52% |
| 9 | CCaaS Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s softwar... More | | 804 | 3.41% |
| 10 |  Cisco Unified Contact Center Enterprise Unified Contact Center Enterprise helps you deliver proactive and personalized customer experiences for contact centers with up to 24,000 agents. | | 640 | 2.72% |
Similar Categories
Which tools and technologies are the most popular in the Contact Center Solutions category?
What are the largest companies that are using Contact Center Solutions tools?
'What are the top companies and technologies in the Contact Center Solutions field?
What are the newest tools and technologies in the Contact Center Solutions field?
What categories are similar to the Contact Center Solutions industry?
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