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Xiya Tong


Xiya Tong

Director, Customer Success

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Phone (HQ)

(866) 376-9322

Phone (HQ)


Office Address (HQ)

100 City Hall Plz, Fl 5, Boston, Massachusetts, 02108, United States

Office Address (HQ)

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Work Biography for Xiya Tong, Help Scout

Xiya Tong works as a Director, Customer Success at Help Scout, which is a Software company with an estimated 117 employees; and founded in 2011. They are part of the Customer Success team within the Sales Department and their management level is Director. Xiya is currently based in Boston, United States.

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Previous Work Experience

W. P. Carey School of Business

Arizona State University

Xiya's Workplace

Help Scout

HelpScout is a help desk platform that helps companies to handle customer services requests. HelpScout gives users access to an email-based customer support platform and variety of organizational features for customer service representatives.

100 City Hall Plz, Fl 5, Boston, Massachusetts, 02108, United States


$22.9 M


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Xiya’s company in the news


Rentec Direct Introduces New Customer Support Platform to Better...

May 13, 2020

Insights to Break the Ice

In your first interaction

star Xiya’s CEO is Nick Francis

star Xiya is located in United States

star Help Scout by Help Scout is used by 3,424 companies

funding Help Scout’s Funding

Last funding


March 16, 2015

Total raised


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Frequently Asked Questions about Xiya Tong

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What company does Xiya Tong work for?

Xiya Tong works for Help Scout

What is Xiya Tong’s title in Help Scout?

Xiya Tong’s title in Help Scout is Director, Customer Success

Where is Xiya Tong located?

Xiya's company headquarters are in Boston, Massachusetts

What is Xiya Tong’s headquarters phone number?

Xiya Tong’s headquarters phone number is (866) 376-9322