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Domain

incontact.com


Number of Technologies

129

Founded Year

1997


Number of Contacts

885

Alexa Rank

18,259


Number of Job Postings

16

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About incontact.com

inContact, Inc. (NASDAQ: SAAS) is a provider of on-demand call center software. The inContact platform has grown from an Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. inContact is used by approximately 600 global call centers of all sizes and has more than 300 employees. The company carved a niche for itself in the $28.7 billion contact handling market by being the first to combine Sofware-as-a-Service (Saas) contact routing and agent optimization software with a national connectivity network of phone and internet.

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Company Type

Private, Public, or Non-Profit

Tech Spend

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SIC & NAICS Code

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Revenue

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