TripleWin

TripleWin Profile and History

The catalyst for TripleWin is General Motors Saturn Corporation. General Motors (GM) formed Saturn in the mid-1980s to bring about major changes in how their vehicles were designed, built, and sold. To create a platform to make tough, but necessary changes, GM set up the Saturn Corporation as a wholly-owned subsidiary and located its manufacturing facility 600 miles away from Detroit in rural Spri ng Hill, Tennessee. From the beginning, Saturn operated by a set of values and philosophy of win-win. This win-win approach was implemented in many facets of the operations e.g. union-management relationships, leader-to-team member interactions, customers-to-retailer transactions, and in retailer-to-company relationships the spirit of win-win was one of Saturns strategic advantages. The strongest results at Saturn came in the innovative approach Saturn used with its customers (People First) and in the strength of the Saturn value-based organizational culture. Saturn changed peoples lives and created a successful new approach to producing and selling automobiles. General Motors made the tough decision to eliminate the Saturn brand and operations as part of their reorganization and downsizing strategies. With the elimination of the Saturn brand, many of the customer practices were integrated into General Motors retailer processes. In 1991, former Saturn President, Richard G. (Skip) LeFauve created a consulting team (Saturn Consulting Services) to respond to hundreds of requests to learn from the Saturn approach. The team of consultants delivered speeches, tours, training, and consulting services all over the world, using effective experiential learning approaches and the Saturn values and philosophy as their platform. The team was disbanded in 2000 and the training and consulting resources were redeployed to share the Saturn methodology in other parts of GM. The products and services sold by Saturn Consulting Services (SCS) built on the Saturn values of Commitment to Customer Enthusiasm, Teamwork, Trust and Respect for ...