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Help Scout

Company Name

Help Scout

Main Industry

Custom Software & IT Services, Business Services

Website

www.helpscout.com

Help Scout Profile and History

HelpScout is a help desk platform that helps companies to handle customer services requests. HelpScout gives users access to an email-based customer support platform and variety of organizational features for customer service representatives.

Contact Information

Headquarters

177 Huntington Ave Ste 1703, Boston, Massachusetts, 02115, United States

(508) 319-9471

Revenue

$29.4 M

Employees

140

Founded

2011

Funding History

Help Scout raised a total of $6.4 M in funding over 2 rounds.

Help Scout Executive Team & Key Decision Makers

Name & TitleContact Info
Denny Swindle
Denny Swindle

Co-Founder & Chief Technology Officer

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Phone

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Jenny Rush
Jenny Rush

Vice President, Finance & Controller

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Phone

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Ihor Kvartalnyi
Ihor Kvartalnyi

Chief Product Officer

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Phone

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Nathan Wampach
Nathan Wampach

Vice President, Strategic Finance

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Phone

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Kristen Smith
Kristen Smith

Vice President, Marketing

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Phone

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Abigail Phillips
Abigail Phillips

Vice President of Customers

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Phone

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Leah Knobler
Leah Knobler

Vice President, People

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Phone

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Hillary Noble
Hillary Noble

Director, Content

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Phone

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Jared McDaniel
Jared McDaniel

Co-Founder & Director, Product Design

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Phone

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Alexia Idoura
Alexia Idoura

Head of Operations

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Wendy Chen
Wendy Chen

Assistant Controller

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Phone

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Matt Plays
Matt Plays

Creative Director

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Phone

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Pilar Garcia
Pilar Garcia

Director, Privacy & Security

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Phone

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Julie Menge
Julie Menge

Director, Total Rewards & People Data

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Phone

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Katherine Harlow
Katherine Harlow

Director, Support

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Phone

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Sewar Nasser
Sewar Nasser

Director, Account Management

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Phone

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Xiya Tong
Xiya Tong

Director, Customer Success

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Phone

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Rich Walkup
Rich Walkup

Director, Platform Engineering

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Phone

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Nicole Roskill
Nicole Roskill

Director, Partnerships

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Phone

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Leah Davis
Leah Davis

Director, Talent Acquisition

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Phone

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Recently Updated Team Members

Name & TitleContact Info
Rich Walkup
Rich Walkup

Director, Platform Engineering

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Phone

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Kieran H.
Kieran H.

Principal Product Designer

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Phone

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Allison Forbes
Allison Forbes

Lead, People Business Partner

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Phone

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Abdi Kadi
Abdi Kadi

Manager, Human Resources

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Phone

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Alexa A.
Alexa A.

Content Strategist

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Phone

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Jean-Sébastien Martel
Jean-Sébastien Martel

Software Engineering & Manager

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Phone

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Glenda Roy
Glenda Roy

Senior Technical Recruiter

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Phone

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Carlos Velasquez
Carlos Velasquez

Revenue Operations Head

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Phone

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Alejandro Rodriguez
Alejandro Rodriguez

Manager, Engineering

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Quinton Groenewald

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Kyle Thompson
Kyle Thompson

Senior Analytics Engineer

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Justin Aiello
Justin Aiello

Senior Engineer

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Mat Petterson
Mat Petterson

Customer Service Educator

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Top Help Scout Integrations and Technologies

Here's a list of some of the top trending technologies and APIs used by Help Scout.

Programming Languages

(8 Technologies)

Web Analytics

(5 Technologies)

Applicant Tracking Systems

(5 Technologies)

E-Commerce Platforms

(3 Technologies)

Frameworks and Libraries

(3 Technologies)

Help Scout Product Offerings

TechnologyWebsite UsingMarket Share
Help Scout

Help Scout

1,727

0.45%

Largest Customers of Help Scout Products

More than 1700 companies reportedly use Help Scout products in their tech and software stacks

Help Scout Email Formats

ParameterSample EmailPercentage

Help Scout Top Competitors

CompanyEmployeesRevenueTop technologies
Kayako

Kayako

n/a$20.6 M
HappyFox

HappyFox

133$27.9 M
FrontApp

FrontApp

250$52.5 M
iSupport Software

iSupport Software

23$4.8 M
Cayzu

Cayzu

n/a$4.7 M

What is Help Scout revenue?

Help Scout revenue is $29.4 M

How many employees does Help Scout have?

Help Scout has 140 employees

Where is Help Scout headquarters located?

Help Scout headquarters are located in 177 Huntington Ave Ste 1703, Boston, Massachusetts, 02115, United States

What are Help Scout’s primary industries?

Help Scout’s main industries are: Business Services, Custom Software & IT Services, Business Intelligence (BI) SoftwareDatabase & File Management Software, Mobile App Development, Software...See More

What are Help Scout’s key products?

Help Scout’s key products are: Help Scout

What are some additional names or alternative spellings that users use while searching for Help Scout?

Help Scout appears in search results as Help Scout Inc, Help Scout, Help Scout PbcBrightwurks, Inc Dba Help Scout, Emailscout...See More