Agos

Agos Profile and History

It began as a consumer credit company in 1986 under the name Agos Service. It quickly became a market leader, and joined up with Itafinco in 1997, a complementary company in line with corporate strategy. After merging with another leading company, it operated under the name Agos Ducato from 2008. The share capital is owned by two large banking groups: Crédit Agricole, through Crédit Agricole Consu mer Finance, and Banco Popolare. Agos grants loans through different product lines: personal loans, targeted financing, credit cards, salary-backed loans and leasing. It also offers a wide range of insurance services. Agos has currently 9 million customers, and market monitoring registers satisfaction levels that exceed 90% (IPSOS - Customer Satisfaction, December 2014). It has a distribution network of about 230 sales units in addition to thousands of affiliate dealers in all its product sectors; loan requests are made to Agos every 10 seconds in Italy. A recent survey of Italian households conducted by the German Institute for Quality and Finance chose Agos as the best financial company again in 2014. The company ranked first in all areas relating to service quality and customer relationships.